Rising Starz Policies
Our NEW 17,000+ square foot facility offers a clean, sparkly welcoming environment with a large viewing area and a dedicated preschool area for our smallest gymnasts! We have an in-ground trampoline, tumble trak, 3 foam pits, and areas specified for both our recreational students and team students.
All of our staff is handpicked!! We hire teachers that have not only a passion for the sport of gymnastics and the desire for fitness, but also those who have a great love for children. All of our Lead teachers are USA Gymnastics instructor members with safety certification in teaching the sport of gymnastics. They are also First Aid/CPR certified and undergo a background check. Along with those certifications our teachers will continue to learn all year long! They will take in-house and off-site training 3-4 times a year to continue bringing only the best teaching to your child!
100% Money Back Guarantee:
We believe in our program so much, that if after your families first two weeks of classes with Rising Starz Gymnastics and Fitness you are not entirely happy, we will gladly refund 100% of your tuition. This guarantee is ONLY for families BRAND NEW to Rising Starz Gymnastics and Fitness (families who have never previously been enrolled).
Curriculum and Lesson Plans:
Every lesson is structured by a lesson plan developed by Rising Starz Fitness. All of our lessons are structured around themes and skill progressions which help make learning safe and FUN!! If you have any questions regarding our curriculum or lesson plans please let us know!
What to Wear:
Comfortable easy to move-in clothing. Please make sure that tops can tuck in if they are loose and pants are not longer than ankles. Leotards are not required but are a great option for our Girls gymnastics program. All apparel should cover the stomach area. Sports bras or mid drift tanks are not allowed. NO chewing gum or dangling jewelry. Hair should be pulled neatly and securely away from the face so that is stays up for the entire workout. Girls should not wear bows or other large hair ornaments that may cause discomfort during activity. Personal items should be left in cubby holes. Jewelry should not be worn during classes. PLEASE LEAVE JEWELRY ARTICLES AT HOME. This facility's staff will not be responsible for ANY items that may be lost or stolen. Be sure your student's personal items are marked with their name.
Reports and Parent Communication:
A monthly E-Newsletter is emailed at the beginning of each month, letting you know about the upcoming events at Rising Starz. Star Achievement sheets will go home at the end of Fall 2 and then again at the end of Winter 2 showing your child’s progress through our program.
If you missed a class you may schedule a make-up or attend an open gym. Make ups are subject to class availability. Make-ups must be used within the current session.
Questions Regarding Program or Teachers:
If you have any questions regarding our program or our teachers, you can contact us by email at firstname.lastname@example.org or by phone at 616-202-7953. We do our best to keep consistency with schedules and teaching staff. There will be times throughout the year that certain days/class times will have teacher changes due to the availability of our staff. We work hard to provide quality staff of all levels and know that consistency is important to our families. We will always try notify families when your class will be having a teacher change. If you would prefer a certain teacher, please feel free to contact us for that teacher’s specific teaching schedule and we will do our best to accommodate all requests.
Arrival and Pick up:
Be sure your student arrives 5 minutes before (no earlier please) his/her scheduled class time. Please pick up your student on time. Please inform us if you know you will be late picking up your student. Instruct your student to wait inside the building and you should escort them from the building to your car. During peak times the parking lot is crowded. Please take into consideration that our students may include young children. Please drive slowly and carefully. Do not take a chance on your student running to and from your car.
Family Membership Fee:
All families will be charged a Family Membership fee of $55.00 upon class registration. The Membership Fee will expire on the last day of the summer session each year. This is a required fee to participate in classes at Rising Starz.
Missed classes will not result in a refund or credit. However, you can attempt to schedule a make-up class within the session for each regularly-scheduled class that was missed. Make-up classes will be filled on a first-come, first-served basis, while still maintaining our proper student to teacher ratio. If a make-up class cannot be scheduled due to lack of availability or conflict, the student may attend an open gym (appropriate to his/her age) as a make-up for the missed class. All classes must be made up within the session and scheduled through the office. Please note make-ups are not guaranteed.
Rising Starz reserves the right to cancel classes due to extreme weather and they will always make decisions that are based on safety of our staff and students. If your class is cancelled due to weather, refunds and credits will not be issued. Make up options will be made available. If we have to cancel class due to a teacher illness or other circumstances we will do our best to provide make up options for families. In these circumstances, if a make up option can not be offered a credit can be requested. No refunds will be given.
Dear Rising Starz Gymnastics and Fitness Parents,
At Rising Starz Gymnastics and Fitness our mission is: MORE THAN GYMNASTICS, BUILDING CHARACTER FOR A STRONG FUTURE! I will personally see that this is carried out every day! We want your experience to be a memorable one and if you need to contact us for any reason with suggestions or comments we would love to hear from you. We want every child to have a rewarding experience with us!
Morning/Afternoon Classes before 4:00 pm
We will post all closing for morning/afternoon classes on our facebook page, WZZM, Wood TV and send an email blast if you are on our email list in a timely manner. We do not always close when the schools are closed.
Evening Classes after 4:00 p.m.
We will post all closing information for our evening classes by 3:00 p.m. on our Facebook page, WZZM, Wood TV and through an email blast. We are not always able to answer the phones if the gym is closed, please make sure to check these sources if multiple businesses/school have closed for the evening.
If your child has missed class when we remain open, please remember you can make this up by attending a similar class (depending on availability) or attending an open gym. Please call the office at 616-202-7953 to set up your make up class. Thank you!
My Rising Starz Gymnastics and Fitness class enrollment for ALL class enrollments and will be considered continuous from Fall 1 through Spring of each school year. The Summer Session (June-August), will be considered as an individual session and is not included in the continued enrollment agreement. This authority allows Rising Starz Gymnastics and Fitness to charge my credit card on file on the auto draft dates listed below. The sessions are as follows: Fall 1, Fall 2, Winter 1, Winter 2, Spring. I agree that, if for any reason, I wish to change the status of my classes, I must give Rising Starz written notification before my next draft date. I understand that Rising Starz reserves the right to adjust my tuition rates as necessary. Any drops, past the draft deadline, but before the start of the next session will be eligible for a refund, but will be charged a 10% refund/service fee.
2023-2024 Auto Draft Dates for Class Enrollments:
Fall 2 Classes: October 6, 2023
Winter 1 Classes: December 8, 2023
Winter 2 Classes: February, 9, 2024
Spring Classes: April 12, 2024
NEW FAMILIES: 100% Money Back Guarantee: This applies to NEW students only. If after attending two classes, you choose to drop from the program, you may do so and receive a full refund. You will have 6 days from the completion of your child's 2nd class to apply for a full refund. Drops will only be eligible for a credit on your account with proper written notice after that date.
Other Drop Reasons:
If you choose to drop a class after the session begins a credit will be placed on your account minus applicable charges of attended classes. There are no refunds after the 1st day of the session. If you notify us that you would like to drop your class before the 1st class in writing, you can request a full credit (no additional fees) or a refund (10% refund/service fee).
PARENTS MUST NOTIFY RISING STARZ GYMNASTICS AND FITNESS TO DROP A STUDENT FROM CLASS. Only a written notice via email, or hand delivered to our front desk will be acceptable.
Drops past the 1st day of the session are eligible for a pro-rated credit to their account. There will be NO refunds for classes past the first day of any session.
Please Note: You are responsible for payment for your student's classes WHETHER OR NOT YOUR STUDENT ATTENDS CLASS until the time you notify the office staff VIA WRITTEN NOTICE. Please do not rely on your student to verbally let us know that he/she will no longer be attending classes. Regardless of attendance, you will be charged for sessions that have not been officially dropped because we will be holding the student's place in that class instead of offering that place to one of the many on a waiting list.
Refund Policy for Camps and Events:
There are no refunds for camps or special events. Cancellations, 7 days prior to camp or special event will receive a credit on their account. There are no refunds for birthday party or field trip deposits if cancelled or the date is changed.
Returned Check & Failed Auto Payment:
There will be a $25.00 fee for all returned checks and a $15.00 fee for all failed auto tuition payments on scheduled due date.
All accounts are subject to a $15.00 late fee if not paid by the due date.
Do you have more than one child in classes or want to take more than one class? (excludes team)
2 children enrolled or 2 classes: $10.00 off 2nd class
3 or more children enrolled or 3 or more classes: $10.00 off each class